Prices

All prices are shown in £ sterling. Postage & Packaging may be payable in addition to these prices. See delivery info for details of these charges.

Prices on our website are subject to change without prior notice.

Delivery Info & Costs

Delivery Notes

All orders received by 11am Monday - Friday we will endeavour to despatch the same day, depending on the volume of orders we receive. Orders placed after 11am Monday to Thursday are normally despatched the next day. Orders received after 11am Friday and on weekends will normally be despatched on Monday (excluding Bank Holidays).

UK Standard Delivery: 3-5 working days.

We DO endeavour to despatch as quickly as possible, and if your order is required urgently please put the date needed by in the additional info box upon checkout Or, if you need an order sooner than stipulated in our terms, please email the address above BEFORE placing your order as we can’t guarantee any special requests without prior confirmation.

Please note: Occasionally deliveries can take longer than the times listed above and Royal Mail do not regard an item as lost until 15 working days after it was posted (UK) 25 days elsewhere.

Please note: Occasionally deliveries can take longer than the times listed above especially at Royal Mails busy periods. ie Christmas, Mothers Day etc We cannot guarantee the speed of delivery by Royal Mail or any alternative carriers.
 

If you have any problems with delivery please e-mail us at: specialthoughtsdoncaster@gmail.com

Lost or Damaged Orders

Although we take every care to ensure that your order arrives safely, we cannot be held responsible for any loss or damage caused by Royal Mail or any alternative couriers. If your order should arrive damaged or not arrive at all the following conditions apply:

If your order has arrived damaged:
Please e-mail us at specialthoughtsdoncaster@gmail.com immediately explaining the nature of the damage and the products affected. We may request you to send photographic evidence and/or return the damaged goods to us should we need to make a claim against the carrier. Special Thoughts won’t reimburse the cost of return delivery however, replacement products will be despatched immediately - if any items are out of stock we will offer you an alternative product or refund.

If you order has not arrived:
Please allow sufficient time for your order to arrive, listed below is a guide to help you understand normal delivery times.

UK Standard Delivery: 3-5 working days.

Please note: Occasionally deliveries can take longer than the times listed above and Royal Mail do not regard an item as lost until 15 working days after it was posted (UK) 25 days elsewhere.

If it is longer than 15/25 working days since you received your order confirmation please e-mail us at specialthoughtsdoncaster@gmail.com immediately explaining that your order has not arrived.

You may be required to complete a lost declaration form.

Your order will be re-despatched immediately after we receive confirmation of its loss from the carrier. If any items are out of stock we will offer you an alternative product or refund.

Payment

All items must be paid for in full before your order will be despatched. You can pay securely online by Credit/Debit card or ApplePay.

Once your order has been received you will be sent an order confirmation by e-mail.

Cancelling or Returning Your Order

Special Thoughts are confident that you'll be completely satisfied with your products. However, if for any reason you wish to cancel or return all or part of your order the following conditions apply:

Cancelling before you have received your order:
Please e-mail us at specialthoughtsdoncaster@gmail.com as soon as you have decided to cancel.

If your order has not been despatched it will be cancelled and you will be issued with a refund.

If your order has been despatched you must return the goods, in their original saleable condition with the order number, and we will refund the cost of the item.

Returning your order:
Please e-mail us at specialthoughtsdoncaster@gmail.com within 14 working days of receiving your order.

Please Note: Items will be sent back to us at your own expense. When your order arrives you must return the goods, in their original packaging and in a saleable condition.

Returning your order:
Please e-mail us at specialthoughtsdoncaster@gmail.com within 14 working days of receiving your order.

You will then receive more details regarding the return procedure and address etc.

Online Security

Rather than handle your Credit/Debit card through our system, we take online payments via the secure payment service offered by Stripe.

Stripe automatically encrypts your confidential information in transit from your computer to theirs. Special Thoughts never have access to your Credit/Debit card information which makes it impossible for anyone to capture your card details from our site. Furthermore, we will never contact you to request your Credit/Debit card details.

If you would like more information on Stripe please visit their website at Stripe.com

Technical Issues

If you are experiencing any technical problems with our site please e-mail us at: specialthoughtsdoncaster@gmail.com

Complaints

In the unlikely event that you need to make a complaint about any of our services or products please e-mail us at: specialthoughtsdoncaster@gmail.com

We endeavour to respond to all complaints within 24 hours (Monday to Friday).

Feedback

We value your feedback as this will enable us to improve the service and product ranges we offer to our customers. Please feel free to send your comments or suggestions through to us via e-mail at: specialthoughtsdoncaster@gmail.com