Prices

All prices are shown in £ sterling. Postage & Packaging may be payable in addition to these prices. See delivery info for details of these charges. Sorry we only ship within the UK

Prices on our website are subject to change without prior notice.

Delivery Info & Costs

Delivery Notes

We currently only ship within the UK

All orders received by 11am Monday - Friday ,we will despatch the same day, depending on the volume of orders we receive but please note it will be stated at checkout if it wont leave in the above timescale.

Orders placed after 11am Monday to Thursday are normally despatched the next day. Orders received after 11am Friday and on weekends will normally be despatched on Monday (excluding Bank Holidays) No orders are processed on Bank Holidays. Some Saturdays are worked and there will be a notice informing orders will be posted if so, but if there isn’t it will leave on the Monday unless otherwise stated.

We reserve the right to ship more than one order together if going to the same address. Postage paid will not be refunded.

We DO endeavour to despatch as quickly as possible, and if your order is required urgently please put the date needed by in the additional info box upon checkout. Or, if you need an order sooner than stipulated in our terms, please MESSAGE or ring Kim on +447786512821 BEFORE placing your order as we cannot guarantee any special requests without prior confirmation.

Please allow enough time to receive your order as it is YOU’RE responsibility to order allowing the timeframe for delivery as below, We would rather you not order with us than be disappointed if you DONT have the time as described below for delivery: Please read all below

Our orders are delivered by Royal Mail

Pay £3.99 to receive Tracked 48 : 2-5 business days

Pay £5.99 to receive Tracked 24 : 1-2 business days

Please note: Occasionally deliveries can take longer than the times listed above, which sadly is beyond our control and Royal Mail do not regard an item as lost until 7 working days ( Monday -Friday) after our date of posting (UK)

If you choose Tracked 48 but require your order before the above timescale ( up to 12 working days in total) then please choose TRACKED 24 as this is a quicker service from Royal Mail (£2 extra)

Date of posting is on your Order Fulfilment email.

Please track your order with Royal Mail using the tracking number on your order confirmation email. If you click on the tracking number it should take you to the necessary Royal Mail website page to track your order.

Please allow enough time to receive your order as it is YOU’RE responsibility to order allowing for the above timeframe for delivery.

Please don’t contact us regarding a missing order until the time scale above has passed. Date of posting is on your Order Fulfilment email.

You can contact Royal Mail helpline directly for any enquiries regarding tracking issues on 0345 774 0740

Please contact us after the 7 working days (Monday -Friday) from the date of posting if you have any problems with delivery. You can contact us by sending a text message, WhatsApp or phone call on 07786512821

Many thanks

Lost or Damaged Orders

Although we take every care to ensure that your order arrives safely, we cannot be held responsible for any loss or damage caused by Royal Mail or any alternative couriers. If your order should arrive damaged or not arrive at all the following conditions apply:

If your order has arrived damaged:
Please send a text message, WhatsApp or phone to speak with us (we’re human we don’t bite!!) on 07786512821 immediately explaining the nature of the damage and the products affected.

We may request you to send photographic evidence and/or return the damaged goods to us, should we need to make a claim against the carrier.

Special Thoughts won’t reimburse the cost of return delivery, however, replacement products will be despatched immediately - if any items are out of stock we will offer you an alternative product or refund.

If you order has not arrived:
Please allow sufficient time for your order to arrive, listed below is a guide to help you understand normal delivery times.

UK Tracked 48 : Their aim is 2-5 business days - but allow for up to 7 working days after this on very rare occasions - usually exceptional circumstances

Tracked 24 : 1-2 business days - - but allow for up to 7 working days after this on very rare occasions - usually exceptional circumstances

Please note: Occasionally deliveries with Royal Mail can take longer than the times listed above which is beyond our control and Royal Mail do not regard an item as lost until 7 working days after it was posted (UK) 25 days elsewhere.Working Days are classed as Monday -Friday

If it is longer than 7 working days since you received your order fulfilment email please send a text message, WhatsApp or phone (we’re human we don’t bite!!) on 07786512821 explaining that your order has not arrived.

You may be required to complete a lost declaration form.

Your order may be re-despatched immediately after the allowed time and we receive confirmation of its loss from the carrier. If any items are out of stock we will offer you an alternative product or refund.

Payment

All items must be paid for in full before your order will be despatched. You can pay securely online by Credit/Debit card or ApplePay.

Once your order has been received you will be sent an order confirmation by e-mail. Please check your spam or junk folder as sometimes we end up in there !!

Cancelling or Returning Your Order

Special Thoughts are confident that you'll be completely satisfied with your products. However, if for any reason you wish to cancel or return all or part of your order the following conditions apply:

Cancelling before you have received your order:
Please send a text message, WhatsApp or phone (we’re human we don’t bite!!) on 07786512821 as soon as you have decided to cancel. If your order has not been despatched it will be cancelled and you will be issued with a refund.

If your order has been despatched you must return the goods, in their original SALEABLE condition with the order number, and we will refund the cost of the item ONCE RECEIVED and in re-saleable condition

Returning your order:
Please send a text message, WhatsApp or phone (we’re human we don’t bite!!) on 07786512821within 14 working days of receiving your order.

Please Note: Items will be sent back to us at your own expense. When your order arrives you must return the goods, in their original packaging and in a saleable condition.

Returning your order:
Please send a Text message, WhatsApp or phone to speak with us (we’re human too we don’t bite!!) on 07786512821 within 14 working days of receiving your order.

You will then receive more details regarding the return procedure and address etc.

Online Security

Rather than handle your credit/debit card through our system, we take online payments via the secure payment service offered by Stripe.

Stripe automatically encrypts your confidential information in transit from your computer to theirs. Special Thoughts never have access to your credit/debit card information which makes it impossible for anyone to capture your card details from our site. Furthermore, we will never contact you to request your credit/debit card details.

If you would like more information on Stripe please visit their website at Stripe.com

Technical Issues

If you are experiencing any technical problems with our site please send a Text message, WhatsApp or phone (we’re human we don’t bite!!) on 07786512821

Complaints

In the unlikely event that you need to make a complaint about any of our services or products please send a text message, WhatsApp or phone (we’re human we don’t bite!!) on 07786512821

We endeavour to respond to all complaints within 48 hours (Monday to Friday) on the rare occasion this may take longer

Feedback

We value your feedback as this will enable us to improve the service and product ranges we offer to our customers. Please feel free to send your comments or suggestions through to us by text message, WhatsApp or phone (we’re human we don’t bite!!) on 07786512821 or via e-mail at: specialthoughtsdoncaster@gmail.com